About Us
We are professional aliexpress seller.
If you need more this item ,you can contact us.we will give you our best price. Way: Contacting us by messages!
If you we are not satisfied with the product or service ,please contact me and don’t give us negative or natural feedback,We must give you a satisfactory solution.
Shipping
1, Bulk orders, we can free arrangements FedEx,DHL or UPS.
2,Items will be shipped within 1-3 working day on payment received.
3, Items are shipped from using Airmail Œreach most of the countries within 10 to 20 business days usually.
4,Order more than $50, usually will be sent by registered air mail with tracking number(takes 15-25 business days), Order more than $200,usually will be sent by EMS,Fedex or DHL(takes 5-10 business days) If you have any questions,and want order be sent by fast way,please just feel free to contact us by message,we will calculate the shipping charge for you soon.Thank you!
5, Delivery time depends on destination and other factors, it may takes up to 20 business days.
Return
Please notify us within 30 days after item received.
Please obtain the RMA number & returned address for any return items.
Return items MUST have all ORIGINAL packaging and accessories.
We will replace items which are malfunctioning, for 30 days from the date you received.
Items which have physical abuse are not covered by the warranty. Refunds are only offered for defective products reported within 7 days upon receipt.
Feedback
It’s highly appreciated you leave us positive feedback and 5 star rating comments if you are satisfied with our service! Your comment is very important in our business success. If you are dissatisfied with item or have not received the items over 35 days,please contact us for solution,we will try our best to solve it.We must give you a satisfactory solution. Please feel free to contact us first before leave indifferent feedback or 1-3 star good feedback and open Case. we will try our best to solve your problem.Because we believe Anything can be resolved through communication.Thank you!
Contact Us
Welcome to our store! We are professional worldwide wholesale company, with our own factory located in China. We supply many products including, health & beauty,Clothing accessories, games, toys & hobbies, jewelry, antique & craftwork. Clothing etc. reasonable prices, excellent customer service and a reliable credit standing is our tenet. If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a Week, and we will reply you ASAP. If no response within 24 Hours, please check the spam of mail box or kindly re-send it to us. Thank you for your support!Welcome to buy from us!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazigh Design (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://amazighdesign.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
